Flood & water damage · Auckland · 24/7 emergency text line
Water damage restoration in AucklandFlooded carpet? We'll get it dry.
Burst pipe, storm or leak — the faster the water's out, the more we save. Flooding right now? Text us 24/7 and we'll talk you through the first steps; we answer calls 7 days, after-hours for a genuine emergency.
In short
Wet carpet, extracted and dried — carpet-first.
We extract flood water from carpet and underlay, then dry the structure to the IICRC S500 standard — with moisture-meter readings confirming it's dry underneath, not just on top. Most carpet is structurally dry in 3–5 days. Owner-operated from Henderson since 2012 across 1,000+ jobs, we answer 7 days and are on site in 60 minutes to 4 hours, depending on urgency and availability.
- Response
- 60 min–4 hrs
- Structural drying
- 3–5 days · IICRC S500
- In-house
- Extract · dry · sanitise
- IICRC-trained
- WRT / S500 restoration
- Fully insured
- Public liability cover
- Auckland-wide
- Henderson-based
What we do when water hits
Out fast, dried properly.
Every flood is different, but the method is the same — get the water out, dry it to the core, and save the carpet where we honestly can.
- Rapid extraction. We pull standing water out of the carpet and underlay fast with van-mounted extraction — the sooner it's out, the more we can save.
- Lift & assess. We check the underlay and subfloor and take moisture readings, then give you a straight call on what can be dried and saved versus what's better replaced.
- Structural drying. Air movers and dehumidifiers dry the carpet, underlay and floor properly — not just the surface — so you don't get mould or a lingering damp smell weeks later.
- Sanitise & deodorise. We treat the affected area to knock back bacteria and odour left behind by the water.
- Back to normal. Once it's dry and sanitised, any repairs, re-stretching or re-laying are arranged through our trusted trades — we stay your single point of contact, so the room comes back together without you chasing anyone.
The honest bit: not every carpet can be saved. If water's been sitting for days, or it's contaminated — sewage, or flood water off the ground — replacing it is the safe call, and we'll tell you straight rather than dry something that should go.
Why call us
Local and fast beats a call centre.
With water, the response time is the job. A national franchise routes you through a queue; you get Bency and the ApexClean van, from Henderson, moving on it the same day.
- 24/7 emergency text line — text us the moment it happens, any hour, and we'll give you the first steps to limit the damage while we're on the way. Calls answered 7 days, after-hours for a genuine emergency.
- Carpet-first specialists — we clean and dry carpet every day, so saving yours is exactly our wheelhouse.
- One call handles the lot — we do the drying and sanitising ourselves and organise any repairs or re-laying through our trade contacts, so you're not left juggling contractors.
- Claiming on insurance? We give you clear before-and-after photos and a written record of the work for your claim.
Proof, not promises
In our clients' own words.
What it costs
Priced on the job, not guessed online.
Every flood is a different size, source and severity, so there's no honest fixed online price — we assess it on site and give you a clear figure before drying starts. In an emergency the priority is getting there and getting the water out; the numbers we sort straight after.
Good to know
Straight answers, when it matters most.
Often, yes — if we get to it fast. We extract the water and dry the carpet and underlay properly, and a lot of carpet comes back fine. But not always: if the water's been sitting for days, or it's contaminated — sewage, or flood water off the ground — replacing it is the safer call. We give you a straight read on the day rather than dry something that should really go.
With water, hours matter — so we move fast. We answer 7 days, including after-hours for a genuine emergency, and we'll give you the first steps to limit the damage while we're on our way. The sooner the water's out, the more of your carpet and home we can save.
If it's safe to: stop the water at the source, switch off power to any wet areas at the board, and lift furniture off the wet carpet — or slip foil or plastic under the legs so they don't stain or rust the pile. Lift what you easily can, but don't run a household vacuum over standing water. We'll talk you through it when you call.
We make the claim easy to back up. You'll get clear before-and-after photos and a written record of the work, so you've got what your insurer needs. You deal with the claim itself; we give you straight, tidy documentation to support it.
Our focus is getting the water out, drying and sanitising. Any repairs, re-stretching or re-laying we organise through trusted trades — so it's one point of contact and no runaround. We line it up; you don't have to chase anyone.
Water where it shouldn't be?
Let's get on it.
No obligation · instant price · Henderson based